:root{--bg: #f5f6f8;--card: #ffffff;--border: #e3e6ea;--text: #1f2430;--muted: #6b7280;--accent: #2563eb;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}.app{max-width:1200px;margin:0 auto;padding:24px}.app-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:24px}.app-header h1{margin:0;font-size:24px}.subtitle{margin:4px 0 0;color:var(--muted);font-size:13px}.app-nav{display:flex;gap:16px;margin-top:8px;font-size:14px}.app-nav a{color:var(--muted);text-decoration:none}.app-nav a:hover{text-decoration:underline}.drill-toggle{cursor:pointer}.drill-toggle:hover{background:var(--row-hover, rgba(127, 127, 127, .08))}.drill-detail>td{padding:0 0 12px}.data-table.nested{margin:4px 0 0;font-size:13px}.week-banner{display:flex;align-items:center;justify-content:center;gap:20px;margin:8px 0 16px}.week-banner-label{text-align:center;min-width:220px}.week-range{font-size:22px;font-weight:600;line-height:1.2}.week-nav{font-size:18px;line-height:1;padding:6px 12px}.week-nav:disabled{opacity:.35}.link-btn{background:none;border:none;color:var(--muted);cursor:pointer;font-size:13px;padding:0}.link-btn:hover{text-decoration:underline}.header-controls{display:flex;flex-direction:column;align-items:flex-end;gap:8px}.status{font-size:12px;padding:2px 8px;border-radius:999px;border:1px solid var(--border);color:var(--muted);text-transform:capitalize}.status-live{color:#047857;border-color:#a7f3d0;background:#ecfdf5}.status-offline{color:#b91c1c;border-color:#fecaca;background:#fef2f2}.range-picker{display:flex;gap:12px;font-size:13px}.range-picker input{padding:4px 6px;border:1px solid var(--border);border-radius:6px}.grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.panel-wide{grid-column:1 / -1}@media(max-width:880px){.grid{grid-template-columns:1fr}}.card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:20px;box-shadow:0 1px 2px #0000000a}.card h2{margin:0 0 16px;font-size:16px}.card h3{margin:20px 0 8px;font-size:14px;color:var(--muted)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.card-header h2{margin:0}.chart{width:100%}.data-table{width:100%;border-collapse:collapse;font-size:13px}.data-table th,.data-table td{text-align:left;padding:6px 8px;border-bottom:1px solid var(--border)}.data-table th.num,.data-table td.num{text-align:right;font-variant-numeric:tabular-nums}.tip{position:relative}.tip:hover:after{content:attr(data-tip);position:absolute;right:8px;bottom:100%;margin-bottom:6px;z-index:1;white-space:nowrap;padding:8px 12px;font-size:14px;font-variant-numeric:tabular-nums;background:var(--text);color:#fff;border-radius:6px;box-shadow:0 2px 8px #0000002e}details summary{cursor:pointer;color:var(--accent);font-size:13px;margin-top:8px}.back-btn{font-size:15px;font-weight:600;padding:8px 18px;border:none;border-radius:8px;background:var(--accent);color:#fff;cursor:pointer}.back-btn:hover{background:#1d4ed8}.slice-summary{margin:0;color:var(--muted);font-size:13px}.clear-btn{margin-left:10px;font-size:12px;padding:3px 10px;border:1px solid var(--border);border-radius:6px;background:none;color:inherit;cursor:pointer}.clear-btn:hover{background:var(--bg)}.wordcloud-word{position:relative;display:inline-flex;align-items:baseline}.wordcloud-hide{position:absolute;top:-7px;right:-9px;display:none;width:17px;height:17px;padding:0;align-items:center;justify-content:center;border:1px solid var(--border, #d1d5db);border-radius:50%;background:#fff;color:#374151;font-size:13px;line-height:1;cursor:pointer}.wordcloud-word:hover .wordcloud-hide{display:inline-flex}.wordcloud-hide:hover{background:#fee2e2;border-color:#ef4444;color:#b91c1c}.chip{font-size:13px;padding:2px 10px;border:1px solid var(--border, #d1d5db);border-radius:999px;background:transparent;color:inherit;cursor:pointer}.chip:hover{background:#0000000f}.chart-tabs{display:flex;gap:8px;margin-bottom:12px}.chart-tab{font-size:14px;font-weight:600;padding:6px 14px;border:1px solid var(--border);border-radius:8px;background:var(--bg);color:var(--muted);cursor:pointer}.chart-tab.active{background:var(--accent);border-color:var(--accent);color:#fff}.data-table tr.row-link{cursor:pointer}.data-table tr.row-link:hover{background:var(--bg)}.placeholder,.error{color:var(--muted)}.error{color:#b91c1c}.header-status-row{display:flex;align-items:center;gap:8px}.logout-btn{font-size:12px;padding:3px 10px;border:1px solid var(--border);border-radius:999px;background:var(--card);color:var(--muted);cursor:pointer}.logout-btn:hover{color:var(--text);border-color:var(--muted)}.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.login-card{width:100%;max-width:360px;display:flex;flex-direction:column;gap:12px}.login-card h1{margin:0;font-size:20px}.login-card .subtitle{margin:0 0 4px}.login-card input{padding:10px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px}.login-card button{padding:10px 12px;border:none;border-radius:8px;background:var(--accent);color:#fff;font-size:14px;font-weight:600;cursor:pointer}.login-card button:disabled{opacity:.6;cursor:not-allowed}.login-error{margin:0;color:#b91c1c;font-size:13px}.thread{display:flex;flex-direction:column;gap:12px}.message{max-width:80%;padding:10px 12px;border-radius:10px;border:1px solid var(--border)}.message--client{align-self:flex-start;background:#eff6ff;border-color:#bfdbfe}.message--internal{align-self:flex-end;background:#ecfdf5;border-color:#a7f3d0}.message--survey{align-self:center;max-width:90%;background:#fffbeb;border-color:#fde68a}.message-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:4px;font-size:12px}.message-author{font-weight:600}.message-time{color:var(--muted)}.message-body{font-size:13px;white-space:pre-wrap;word-break:break-word}.status-change{align-self:stretch;display:flex;align-items:center;justify-content:center;gap:8px;padding:8px 12px;border:1px dashed var(--border);border-radius:10px;background:var(--bg);color:var(--muted);font-size:12px;text-transform:capitalize}.status-change strong{color:var(--text)}.status-change-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:none}.panel>.card+.card{margin-top:20px}.report-form{display:flex;flex-wrap:wrap;align-items:flex-end;gap:16px;margin-bottom:8px;font-size:13px}.report-form>label{display:flex;flex-direction:column;gap:4px}.report-form select{padding:4px 6px;border:1px solid var(--border);border-radius:6px;max-width:260px}.report-senders{flex:1 1 280px;min-width:240px;border:1px solid var(--border);border-radius:8px;padding:4px 10px 8px}.report-senders legend{padding:0 4px}.report-sender-list{display:flex;flex-wrap:wrap;gap:4px 14px;max-height:120px;overflow-y:auto}.report-sender-list label,.report-check{display:flex;align-items:center;gap:6px}@media print{@page{margin:12mm}body{background:#fff}.app{max-width:none;padding:0}.app-header,.no-print,button,.card-header label{display:none!important}.card{border:none;box-shadow:none;padding:0}.grid{display:block}.card h3{break-after:avoid}tr,.chart{break-inside:avoid}thead{display:table-header-group}*{print-color-adjust:exact;-webkit-print-color-adjust:exact}.recharts-wrapper{max-width:100%!important}.recharts-surface{width:100%!important;height:auto!important}}